Infra Engr, OneCare Support
- Singapore
- Permanent
- Full-time
- Perform regular preventive maintenance, upgrades, and patches for the CyberArk platform to ensure optimal performance and security.
- Monitor the health and performance of the CyberArk environment, addressing any issues proactively.
- Corrective Maintenance:
- Diagnose and resolve system malfunctions, errors, and failures in the CyberArk infrastructure.
- Implement corrective actions to address vulnerabilities, bugs, or misconfigurations in a timely manner.
- Conduct root cause analysis for recurring issues and implement preventive measures to avoid future occurrences.
- Privileged Account Management:
- Manage and maintain privileged accounts, ensuring secure access and compliance with organizational policies.
- Implement and enforce password policies, rotation schedules, and access controls within CyberArk.
- Incident Management and Troubleshooting:
- Respond to and resolve incidents related to CyberArk operations, including access issues and system errors.
- Collaborate with cross-functional teams to address complex issues and ensure system stability.
- Integration and Automation:
- Collaborate with IT and security teams to integrate CyberArk with other systems and applications.
- Develop and maintain scripts for automation of routine tasks and processes within CyberArk.
- Ensure compliance with internal and external security standards and regulations.
- Generate and analyze reports on privileged access activities, identifying and addressing anomalies.
- Documentation and Training:
- Maintain comprehensive documentation of the CyberArk environment, including configurations, processes, and procedures.
- Provide training and support to internal teams on CyberArk usage and best practices.
- Technical Expertise:
- Proven experience with CyberArk Privileged Access Management solutions, including installation, configuration, maintenance, and corrective actions.
- Strong knowledge of security principles, identity and access management, and privileged account management.
- Problem-Solving:
- Ability to troubleshoot complex issues and implement effective solutions in a timely manner.
- Scripting and Automation:
- Proficiency in scripting languages such as PowerShell, Python, or similar for automation purposes.
- Communication:
- Excellent verbal and written communication skills to collaborate with cross-functional teams and document processes.
- Certifications (Preferred):
- CyberArk Defender, CyberArk Sentry, or other relevant certifications.
- Experience in managing CyberArk in hybrid cloud environments.
- Familiarity with ITIL processes and frameworks for incident, problem, and change management.