Infra Support – Technical Lead Role

Epergne Solutions

  • Singapore
  • Permanent
  • Full-time
  • 2 months ago
Role: Infra Support Technical Lead RoleLocation: SingaporeRole Overview:We are seeking a seasoned Infrastructure Support Technical Lead to oversee and manage the patching lifecycle across server environments. The ideal candidate will be responsible for the planning, coordination, and execution of patch management activities while ensuring system stability, security, and performance. This role involves cross-functional collaboration, team leadership, and operational excellence in infrastructure management.Key Responsibilities:
  • Lead and manage the patch management process, ensuring timely deployment of security and performance updates.
  • Coordinate all patching activities across server operating systems, adhering to predefined schedules and SLAs.
  • Develop, maintain, and communicate patch deployment calendars to relevant stakeholders.
  • Supervise daily operations of the IT Patch Management team; provide guidance and foster a collaborative team environment.
  • Oversee patch deployment execution, resolve deployment-related issues, and minimize disruptions to services and end-users.
  • Collaborate with IT, Information Security, vendors, and business teams to align patching operations and reduce system vulnerabilities.
  • Participate in incident response related to unpatched systems or security exposures; contribute to remediation efforts.
  • Generate monthly and quarterly compliance reports; identify and prioritize required patches.
  • Conduct regular patch review meetings and ensure stakeholder alignment on schedules and impacts.
  • Ensure timely delivery of infrastructure build projects with effective project management practices.
  • Monitor SLA adherence and service performance.
  • Deliver preventive and proactive support initiatives.
  • Provide hands-on support, including during weekends as needed.
Technical and Professional Qualifications:
  • Bachelor's degree in Information Systems, Computer Science, or related discipline.
  • 8+ years of relevant experience in IT infrastructure and patch management.
  • Expertise in RedHat Linux, Middleware, OpenShift, and Database platforms.
  • Experience with infrastructure patching tools such as SCCM, RedHat Satellite, BigFix, etc.
  • Familiarity with Jira and ITSM platforms.
  • In-depth understanding of data center operations and infrastructure builds.
  • Proven ability to manage and lead teams of 6 10 members (onshore and offshore).
  • Strong knowledge of patching, system hardening, and server OS management.
  • Previous experience in managed services or IT consulting is advantageous.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder management abilities.
  • High levels of self-motivation and ability to perform under pressure.
  • Strong customer service focus with a collaborative mindset.

Epergne Solutions