Customer Service Officer (Higher Education)
- Singapore
- Permanent
- Full-time
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Attend to phone-in enquires, emails, live chats from the Public.
- Resolve enquiries in a timely, efficient, and professional manner.
- Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
- Handling and managing of escalation issues in a proficient manner.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Minimum Higher Nitec or GCE A Level or Diploma in any field.
- Preferably with 3 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Proficient in MS Office applications with excellent keyboard skills
- Possesses good telephone manners with clear speaking voice
- Comfortable working with computers and multiple systems.
- Excellent verbal and written communication skills in English and the language of the supporting market.