Customer Service Officer (Engine Rental)

Raytheon Technologies

  • Singapore
  • Permanent
  • Full-time
  • 21 days ago
Date Posted: 2025-08-06Country: SingaporeLocation: 10 Loyang Crescent, SingaporePosition Role Type: UnspecifiedPratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.What You Will Do
  • Management of shop engine events and rental engine events for customers within the Asia Pacific region.
  • Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for rental engine support and induction to the shop.
  • Collaborate across various department (Sales, Program, Leaseco, Shop) to meet to customer requirement, evaluate alternatives and develop solutions to support customer’s needs.
  • Support AOG events after office hours and weekend as required.
  • Ensure that all customer queries are addressed and responded to in a timely manner.
  • Participate in regular meetings with the network in regards to engine deployment and status updates.
  • Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals)
  • Usage of tools such as SAP, CRM, EMF and Sharepoint.
  • Build and maintain strong relationships with customers within the region.
  • Participate in cost reduction initiatives and/or other strategic initiative projects.
Qualifications You Must Have
  • Diploma in Engineering or Marketing (sales and services) or any other related field.
  • Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
  • Able to work independently at times and support off hours Aircraft on Ground (AOG) requests.
  • Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication skills.
Qualifications We Prefer
  • Supply Chain and Logistics experience on international shipments and warehousing management will be an advantage.
What We Offer
  • Career and skills development opportunities.
  • Employee scholarship program for further education.
  • Comprehensive health, medical and dental benefits.
  • On-the-job training and in-house/external certifications.
  • Competitive remuneration package.
  • Allowance and overtime benefits where applicable.
  • Company transport provided.
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Raytheon Technologies