Guest Relations Officer

Singapore
Permanent
Full-time

23 days ago
Apply easily

Company DescriptionHOTEL OVERVIEWStrategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Job DescriptionSummary of Responsibilities:The main responsibilities and tasks of this position are as listed below, but not limited to these:Assist guests with check in and checkout, and other cashiering dutiesEfficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestionsHandle guests’ mails, messages, and answering phone callsMaximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsProvide guidance and assistance to Guest Relations AssistantEnsure the safety, security and loss control policies and procedures are compiled with at the front desk and back office areaPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty ManagerComply with hotel and department policies and procedures at all timesMaintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency procedureEnsure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby GreetersEnsure strict compliance of the Credit Card Privacy – PCIEnsure strict compliance to the Cash Float SOPQualifications

Minimum ‘O’ Level education
Minimum 2 years hotel Front Office experience
Read, Write, Speak English Fluently
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Presentable, well groomed with leadership quality
Interpersonal skills to deal with guests and colleagues issues
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Adaptable to multicultural guest needs, works with diverse cultures
Able to work under pressure and independently
Good interpersonal and communication skills

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