Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group
DBS Bank
- Singapore
- Permanent
- Full-time
- Handle over-the-counter transactions in an efficient and accurate manner
- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the Bank’s products and services.
- Market and provide advisory on General Insurance to customers.
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
- Minimum Diploma qualification
- Experience in delivering excellent customer journeys
- Ideally candidates who have prior experience in the financial service sectors
- Enjoy working in a fast-paced environment
- Excellent interpersonal and communication skills
- Meticulous and a good team player
- Highly adaptable, ability to deal with ambiguity
- Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
- Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)