AVP, Distribution Training & Leadership Development
- Singapore
- Permanent
- Full-time
- Bancassurance, Agency & FA Training Development – This role to Develop and execute an overarching Framework for designing Groupwide training and development frameworks for FWD’s group wide Bancassurance, Agency & FA distribution with a focus on professionalism, productivity and quality.
- Bancassurance Elite Academy – Design and develop a segmented learning and development strategy and roadmap for Bancassurance Executives, Managers, Referrers, Distributors across all FWD Markets.
- Leader Development – Develop learning and development programs for Agency Executives, Agency leaders and IFA principals to elevate our Agency and FA channels to ensure that FWD has the best-in-class leaders in the industry who adopt coaching, joint fieldwork and activity management as core disciplines in Agency and FA management
- Group & LBU Stakeholder management – This role is a core part of the Group Distribution team and will need to partner closely with Group functions and LBU teams to support overall Group Distribution & Proposition business objectives.
- FWD Values: Demonstrate FWD values of Committed, Innovative, Proactive, Open and Caring
- Learning & Development leadership – Lead groupwide Learning & Development resources to design and implement Bancassurance, Agency training and development strategies and roadmap
- Training Frameworks and Curriculum design – Establish and develop Group learning frameworks and guide LBUs to design and implement Bancassurance, Agency & IFA partner learning and development curriculum and training roadmaps adapted to training segments
- Training Execution – Partner with LBUs to identify and execute initiatives and programs to increase Banca Distributor, Referrer, Manager, Agent and leader quality, professionalism and productivity
- Champion the use of innovative training methodologies, identify and develop new learning development opportunities to support the Bancassurance and Agency strategic priorities.
- Cross Functional leadership – Lead cross-function initiatives to continuously design and implement training strategies to increase Bancassurance, agency and IFA partner productivity
- Build and maintain strong relationships with Bancassurance and agency leaders to understand their training needs and ensure alignment with organizational goals.
- Learning Analytics - Monitor and review Bancassurance, Agency & FA channel performance, and provide timely analytics, business insights and strategic guidance and tactical support to deliver business targets
- Stakeholder Management – Collaborate with Group Distribution & Propositions and other Group Office stakeholders to deliver groupwide strategic plans for Bancassurance, Agency & FA channels
- Best practice sharing – Facilitate best practices sharing across countries and build up leadership and performance management capabilities for LBUs
- Stay abreast of industry trends and best practices in training and development (digital and conventional) to continuously enhance our agency training programs, including digital and interactive training modules, to support the continuous growth and upskilling of the agency force.
- University degree or above
- At least 10 years' experience and track record in life insurance sector; Leadership of a distribution training function, managing Bancassurance, Agency or IFA channel in an Asian market is a plus
- Experience in designing and developing Bancassurance, IFA, and/or Agency Training and development programs
- Competencies in Bancassurance, Agency and IFA management
- High standard of business ethics
- Understanding of the insurance industry, including current and emerging business models
- Excellent strategic thinking and problem-solving skills with strong business acumen
- Strong communication skill, influential e and persuasive, particularly with C-level stakeholders
- Demonstrate maturity and possesses transformational mindset and keen awareness of corporate dynamics and HQs environment.
- Able and willing to work independently and act as team lead in a cross-functional environment.
- Good understanding of project management methodologies, framework, and standards.