IT Onsite Support
Sciente Consulting
- Singapore
- Permanent
- Full-time
- Degree or Diploma in Computer Science / Engineering or equivalent;
- Minimum of 2 to 3 years of service desk / IT onsite support experience;
- Good working knowledge on modern IT workplace environment such as laptop/desktop, printer, networking equipment, smart devices, Office Applications and others;
- Able to handle multiple tasks simultaneously;
- Technically competent with good analytical skills and good communication skills required for liaising with others.
- ITIL Certified;
- Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).
- Provide remote and on-site technical support for workstation hardware, applications, email, printers, smart devices, corporate mobile phones, and network-related services;
- Perform workstation setup and relocation;
- Assisting in setting up meeting room for conference, where IT support is needed;
- Invoke problem escalation process to next level of support;
- Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums;
- Communicate with Incident Management, Change Management, Problem Management, and respective support teams;
- Create, support, and deliver accurate adhoc/standard dashboards/ reports to communicate performance metrics in relation to SLA in a timely manner;
- Provide analysis and interpretation as required;
- Undertake any other ad-hoc IT tasks as assigned;
- Coordinate with vendors and facility team as needed to ensure timely and effective resolution of meeting room device issue;
- Maintain accurate hardware and software inventory and documentation of meeting room equipment;
- Create, support and troubleshoot Azure Virtual Desktop access and issues in BAU support.
Lead Consultant
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