Graduate Application Specialist (Common Use)
SITA
- Singapore
- Training
- Full-time
- Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Report and escalate all observed problems to proper SITA operational escalation points.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- University Degree in Computer Engineering/Systems Engineering/Information Systems;
- Exposure in Linux / Unix;
- Interest in Aviation and the application that support the Aviation industry;
- Strong English Skills;
- Must obtain your degree/ certificate by June 2024
- Must have less than 12 months’ post graduate experience, excluding undergraduate placement/ internship experience.
- Must be a Singaporean Citizen/ Permanent Resident
- Participate in structured rotations allowing you great exposure to different teams and technologies.
- Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
- 18-month contractual assignment with a high possibility of conversion.
- Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
- Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
- Monthly shift allowance will also be provided on top of your basic salary and a end of contract bonus.
- Free shuttle bus provided from Tampines MRT.