Business Solutions Consultant
- Singapore
- Permanent
- Full-time
- Identify operational gaps, recommend improvements, and implement solutions that enhance collaboration and productivity.
- Provide guidance to regional teams in Japan and Korea on systems and process optimisation, ensuring alignment with APAC-wide standards.
- Act as a strategic partner on internal initiatives and events, offering insights to maintain operational cohesion and program effectiveness.
- Step into interim responsibilities within other areas of the Operations Team when required.
- Contribute flexibly to various tasks within a small, agile team.
- Lead administration, training, and optimisation of core productivity platforms (e.g., Asana, Salesforce, Slack), including SOP creation, onboarding materials, and ongoing user support.
- Partner with departmental leads to design, build, and enhance operational systems and workflows that enable effective cross-functional collaboration, including OKR tracking, budget planning, and HR processes (performance enablement, leave management, etc.).
- Research and recommend tools, AI-powered solutions, and automation opportunities to streamline workflows and increase efficiency.
- Collaborate with leadership to embed best practices in data management, cybersecurity, and responsible AI use into policies, and deliver related team training.
- Bachelor’s degree in Business, Operations, Computer Science, Data Analytics, or related field.
- Minimum 5 years of experience in operations, system improvement, and/or process optimization.
- Certifications in Project Management (PMP, PRINCE2, Agile/Scrum) are a strong plus.
- Proven expertise with Asana, Salesforce, Slack, Google Workspace, and automation tools like Zapier or Make.com.
- Basic coding/scripting skills, especially in HTML and Google Apps Script or similar languages.
- Demonstrated ability to develop SOPs, training materials, and onboarding resources that simplify complex operational challenges.
- Experience advising senior leaders and managing cross-regional alignment efforts.
- Comfortable working independently and as part of a remote or hybrid agile team.
- Strong commitment to values around sustainability, social impact, and inclusive workplace culture.
- Motivated to work in a mission-driven environment focused on innovation, sustainability, and positive global impact.
- Values collaboration, knowledge-sharing, evidence-based decision-making, and inclusivity.
- Comfortable working flexibly in both remote and onsite settings, and thriving under pressure.