Customer Service Representative
People Profilers
- Singapore
- $4,000 per month
- Permanent
- Full-time
- Location: Kaki Bukti (US MNC)
- 5 days work week
- Remuneration: basic up to $4000 + AWS + VB
- To handle customer care operations and provide support to the Sales team and to ensure and exceed customer satisfaction in the most efficient and cost-effective way for the Singapore Direct and support SEA /ANZ region.
- Provide excellent customer service by attending to customer orders, requests, and complaints to ensure customer satisfaction and delight.
- Respond to customers in a professional, prompt, and efficient manner by proactively providing updates and follow-ups through constant communications.
- Resolve customer issues independently and in an efficient manner.
- Ensure accurately and efficiently processing of customer orders in Oracle Cloud System including Order Acknowledgment to customers within 24hours.
- Process purchase orders to suppliers and liaise with forwarder including consolidation shipment till goods receipt.
- Work with supply chain partners and third-party providers to ensure smooth end to end delivery.
- Collaborate with the team and internal partners to manage local inventories and deliveries including stock-take.
- Perform other duties as required.
- A level and above
- Min 3 years of relevant working experience
- Prior experience in Inventory Management, Supply Chain and Logistics
- Good interpersonal skills
- Independent, proactive, positive thinker and fast learner
- Strong client-facing and communication skills