Customer Service Representative

International Flavors & Fragrances

Singapore
Permanent
Full-time

1 month ago

As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.Your Focus

Handles order management from order entry to providing order acknowledgements to customers/affiliates
Set up customer info records for order entry; listing, customer material no & description, price, etc
Co-ordinate the creation or extension of new sold/bill for us in plants
Raise SAP Notifications for customer complaints
Issue debit and credit notes with compliance to approval process
Arrange courier of customer pre/co shipment samples
Input Late order reason (LOR) for orders with late delivery
Handles inter-afffiliate transfer pricing quotes
Liaise with customer on order changes, enquires and any request.
Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
Handle shipping and regulatory related documentations
Negotiate Letter of credit
Generate ZOOGN report for shipping

Requirement

Minimum Diploma in Business Administration, Supply chain, Logistics or its equivalent.
Minimum 1 year of customer service or supply chain experience in a manufacturing or trading environment
Good written and communications skills
Attention to details
Candidate familiar with SAP system will be an added advantage

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more.

International Flavors & Fragrances

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