Assistant Coordinator, ENT Community Audiology

• Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics.
• Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics.
• Assist in scheduling of patients' appointments using SAP especially for hearing test, hearing aid services and special arrangement in community clinics.
• Work with the audiologists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients.
• Responsible for ensuring that the MHCs and SHCs are patient friendly, safe and spick & span.

• Triaging and assessing of all patients who are referred for hearing aid evaluation from specialist outpatient clinic.
• Conduct counselling on hearing aid styles, model, and realistic expectation of hearing aids.
• Assess the patient's readiness and interest in taking up hearing aids.
• Synthesize assessment information to identify patient's main concerns and prioritize care needs.
• Work in partnership with patients and families on the services and options available. Coordinate the necessary referrals accordingly.
• Conduct financial counselling on hearing aid cost, consultation charges and subsidies available.
• Liaise with AIC to ascertain patient's eligibility for Senior Mobility Enabling Fund.
• Document the assessment, plans, and/or triage outcomes timely and accurately in the relevant system.

• Troubleshoot hearing aids and decide on appropriate action.
• Assist patients with hearing aid spare-part replacements.
• Send the hearing aid for repair if necessary.

• Obtain case history from patients, caregivers and/or parents

• Perform Otoscopy and Immittance test (Tympanometry and Acoustic Reflex).

• Interpret audiometric results for patients, caregivers/parents and health care professionals involved.

• Attend to ad-hoc assignments assigned by Reporting Officer.
• Perform daily calibration of audiology equipment.
• Assist in scheduling of patient appointments using NUH system and confirming of patient's attendance.
• Attend to e-mail and telephone inquiries from patients.

• Completed at least a diploma in any science-related fields.
• Prefers someone who have received in-house training conducted by principal/senior audiologists or attended relevant audiological lessons conducted by the NUS MSc Audiology program.

• Fresh graduate. Clinical experience not required.

• Relevant experience of 1 year and above in a similar setting is preferred.

• A minimum of 3 to 6 months on-the-job training supervised by a Senior Audio Tech/Audiologist/ Senior/Principal Audiologist will be provided.
• Maintain a minimum required competency in annual competency review.
• Familiar with hearing aid technology and other related updates.
• Understand the relationship between hearing and speech.
• Able to communicate well with hearing impaired individuals.
• Computer literate.

• Good team player and can work effectively as part of a multi-disciplinary team.

• Enjoy working with people e.g., adults and young children and their families.
• Strong interpersonal skills.
• Analytical, organized, and communicative.
• Affable and approachable.
• Possess a passion for helping people with hearing loss and other disabilities.

• Can work calmly and methodically when under pressure from a busy and varied caseload.

National University Health System