Senior Executive/Assistant Manager HR Standards & Quality
- Singapore
- Permanent
- Full-time
- Establish and maintain a governance framework for HR shared services operations
- Develop standardised operating procedures, and escalation protocols
- Design and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performance
- Create and manage centralised dashboards for monitoring of operational metrics
- Drive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations
- Drive and manage the digital transformation roadmap for HR Shared Services, including AI and automation
- Drive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handling
- Manage the implementation and optimisation of digitalisation projects that include case/service management platform
- Keep abreast of new technological tools that aid in automation efforts
- Refine processes to identify optimisation opportunities
- Implement service excellence mechanisms to draw insights and enhance employee experience
- Possess a University Bachelor's degree in any discipline
- Minimum 5 years experience in HR Shared Services, with audit background preferred
- Strong background in digital transformation, process optimisation, project and change management, and service excellence
- Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platforms
- Good understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)
- Strong leadership, problem-solving, and interpersonal skills
- Strong communication, written and facilitation skills
- Analytical, meticulous, detail-oriented with strong numerical competency