Catering Sales Manager (Event Services) - voco Orchard Singapore
- Singapore
- Permanent
- Full-time
- Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Establish strong working relationship with meeting event organisers and maintain accurate and updated information about their needs for their function.
- Manage events functions to achieve the optimum departmental revenue targets
- Follow up on potential sales leads
- Design and plan meeting packages to maximise the conversions and profitability for the hotel.
- Negotiate and review meeting and events packages offered to clients
- Represent the hotel in roadshows and events as required
- Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- Prepare contracts for confirmed meeting events
- Be up to date with current meeting and competitive packages in the market
- Confident and professional approach when dealing with clients suppliers
- Promote guest satisfaction and encourage referrals
- Handle feedback and resolve complaints from guests
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Follow up with clients regularly during and after departure to ensure satisfaction
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Prepare event orders, proposals, confirmation and other agreements
- Perform other duties as assigned
- Maintaining a close working relationship with Vendors and Partners
- Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines
- 2-3 years' experience in Sales within the Hospitality Industry
- Good communication skills and shows initiative
- Well versed in systems such as: Opera
- Proficient in Microsoft Office applications
- Flexible work approach