Assistant Manager, Technical Solutions Designer
People Profilers
- Singapore
- $6,800 per month
- Permanent
- Full-time
- Design specific solutions based on standard services from the TAF Partner platform, with a focus on custom solutions for exceptional cases.
- Assist the CIO and Business Partner Manager in advising business customers and IT teams on technical inquiries related to TAF Partner services.
- Manage relationships and oversee account management activities with TAF Partners and other third-party vendors.
- Coordinate the utilization of TAF Partner standard services and other IT services, including administrative tasks such as invoicing.
- Supervise the implementation process from a technical perspective, ensuring integrated solutions that meet business-specific operational needs.
- Empower TAF Partner Service Managers, Service Desk, and onsite support teams to deliver exceptional service.
- Interface with Technology Domain and Innovation Architects and Portfolio Management to develop and maintain the service catalog.
- Ensure regulation and compliance issues are maintained in the Singapore market.
- Resolve tickets related to user management and Service Desk/Onsite support.
- Provide transparency to upper management regarding technical activities and contribute insights to continuous service improvement plans.
- Guard and safeguard the transition and migration from the Current Model of Operation to the Future Model of Operation, including technical review and validation of migration concepts.
- Participate in technical TAF Partner calls and workshops.
- Achieve customer satisfaction through actions taken.
- Deliver technical solutions aligned with business partners needs.
- Provide consultancy of business partners regarding services within and outside of the TAF Partner portfolio.
- Oversee implementation processes from both technical and administrative perspectives.
- Undertake any other reasonable task as assigned.
- Possess a Diploma in IT management or a related field, or an equivalent combination of education and experience.
- Minimum of 5 years' of experience in IT Infrastructure and services.
- 5 or more years of end-user IT support experience, including proficiency in IT system processes.
- Proven track record in setting up IT infrastructure and applications.
- Demonstrated experience in liaising with Infrastructure vendors and services.
- Proficiency in networking and network architecture, encompassing end-client networking.
We regret that only shortlisted candidates will be notifiedEmail resume to tiffany@peopleprofilers.comPeople Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen