Group CEO – Business Support Division

• Set the vision, mission, and long-term strategy for the Shared Services Company.
• Lead the development, approval, and execution of a comprehensive business plan, including:

• Market entry and internal demand analysis
• Definition of services and offerings
• Financial modeling (e.g., cost savings, pricing models)
• Investment requirements and phased implementation milestones
• Strategic growth plans for internal and external market penetration
• Position the Shared Services Company as a cost-effective provider of essential services, driving synergy across cross-border entities and external clients.
• Provide collaborative leadership to CEOs of designated entities to align objectives and optimize group-level efficiency.

• Establish and maintain robust internal control and governance frameworks across all business entities.
• Ensure full compliance with regulatory and risk management standards.
• Monitor governance effectiveness and introduce continuous improvements in oversight mechanisms.

• Develop, implement, and enforce Standard Operating Procedures (SOPs) across departments and subsidiaries.
• Standardize and streamline operational frameworks in partnership with business units.
• Drive operational uniformity, efficiency, and cross-functional collaboration.

• Lead organizational design and structural alignment with the Group’s strategic direction.
• Advise the Board and senior leadership on corporate strategy formulation and execution.
• Identify and implement structural optimizations to improve agility, scalability, and responsiveness.

• Design, launch, and scale the Shared Services Center, including:

• Finance & Accounting
• Human Resources
• Procurement
• IT & Systems
• Administrative Services
• Define and manage SLAs, KPIs, and performance standards across service areas.
• Drive digital transformation, system integration, automation, and innovation within SSC operations.

• Recruit and develop a high-performing executive team and workforce aligned with company values and strategy.
• Foster a performance-driven, service-oriented, and transparent organizational culture.
• Build effective talent development and succession planning frameworks.

• Build and maintain trusted relationships with client banks, regulatory authorities, boards, and shareholders.
• Establish clear reporting mechanisms for SSC performance, financials, risks, and strategic progress.
• Deliver regular strategic updates and recommendations to the Board and shareholders.
• Ensure cost discipline, implement transparent charging mechanisms, and demonstrate measurable value creation (e.g., efficiency, cost savings, improved governance).

• 15+ years of experience, with a minimum of 5 years in a senior executive role leading group/corporate services or a shared services function.
• Proven track record in establishing and scaling shared services, governance frameworks, and operational excellence in a multi-entity or cross-border environment.
• Industry experience in banking or financial services is strongly preferred.
• Demonstrated success in business planning, financial modelling, and strategic implementation at group level.
• Exceptional leadership, stakeholder management, and cross-functional collaboration skills.
• Strong understanding of risk, compliance, and regulatory environments across multiple jurisdictions.
• Experience working in family-owned, multi-sector, or diversified group structures is an added advantage.
• Fluent in English; familiarity with regional markets and business practices is beneficial.

JonDavidson