it support specialist - financial / professional services
Randstad
- Singapore
- Permanent
- Full-time
- Stable Organisation
- Attractive Salary Package
Our client is a Global MNC with a well-established presence of more than 50 years with more than 10,000 employees globally. With rapid expansion plans, they are now looking for an IT Support Specialist/Officer to be a part of their team.About the Job ...As a Senior IT Support Specialist/Officer, your job responsibilities involve:
- Delivering technical aid and support to end users in various offices, addressing inquiries and resolving computer systems, software, and hardware issues.
- Taking the lead in projects aimed at improving end user experiences and developing necessary procedures.
- Responding to customer queries through multiple channels, such as face-to-face interactions, phone calls, and emails.
- Utilizing questioning techniques to identify complex problems and guiding customers through troubleshooting steps.
- Employing diagnostic programs to resolve issues and conducting follow-ups to ensure satisfactory resolution. Generating reports to identify recurring malfunctions.
- Conducting research and creating training manuals that outline technical procedures. Providing training to computer users.
- Setting up and managing helpdesk tools, self-service centers, and ticketing systems.
- Independently installing, modifying, reconfiguring, updating, and repairing computer hardware and software, including operating systems and antivirus software.
- Resolving technical problems with local and wide area networks, voice over IP, and other systems. Independently setting up and troubleshooting computer peripherals for users, such as printers and scanners.
- Configuring and troubleshooting mobile phones and their back-end systems.
- Maintaining an accurate and updated inventory of IT assets, including computers, monitors, phones, tablets, etc., and creating business plan forecasts accordingly.
As a successful candidate, you should have at least 6 years of working experience in an IT Support/Engineer role with a strong experience in providing technical troubleshoot and resolution for Office 365.You should also have good experience in networking and server troubleshooting.Any exposure in the Financial Services Industry / Professional Services is advantageous to have.Whats on Offer
This is an exciting opportunity to join an end user environment where you will get to work with the latest technologies while collaborating with a team of high performing individuals.To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/RoystonLow. (EA: 94C3609 / R1871559)