Sales Development Manager (m/f/x)
- Central Region, Singapore
- Permanent
- Full-time
- Identify areas of change to globally drive sales digitalization and the CSI 4.0 way of selling (e.g., data-driven, e-commerce-focused) in an ambiguous and vulnerable market environment.
- Engage and negotiate with executive stakeholders (CSI and Business Units) and other key interest groups to overcome objections, secure commitment, and foster collaborative development.
- Develop transformational programs using established change management techniques and tools.
- Innovate, design, and implement transformational, commercial, and digitalization projects with a global, cross-divisional scope.
- Act as product owner, applying agile project management tools where applicable.
- Collect and prioritize stakeholder requirements in a diverse environment.
- Drive progress in collaboration with analysts and developers, while managing non-technical project tasks.
- Review partial results regularly and communicate progress to stakeholders.
- Support the launch of end-products, including communication and user training.
- Collaborate closely with other functions (e.g., Account Teams, Commercial Operations, Sales Enablement, Sector Development) to identify white spots and growth opportunities.
- Drive commercial campaigns and initiatives with the Sectors and DPDHL Business Units on a global scale.
- Communicate progress and status updates to key stakeholders and establish performance reporting.
- Identify capacity-building needs in collaboration with key stakeholders.
- Develop, roll out, and manage training curriculums (e-learnings, web-based, and classroom formats) for the global sales population.
- Identify, negotiate, and manage third-party training and consulting providers.
- Set up progress reporting and documentation.
- Manage requirements with CSI stakeholders at all levels for account management and pipeline features.
- Align and negotiate with Business Unit counterparts (executive and non-executive) on pipeline methodology, integration, user management, and opportunity uploads.
- Continuously develop, roll out, deliver, and report on training curriculums for Salesforce.com (ACE) and Einstein (ACE Analytics) applications.
- Bachelor’s degree or tertiary education in a related discipline and 6–10 years of relevant experience, or a master’s degree with 5–10 years of experience, or equivalent professional experience.
- Exceptional stakeholder management and communication skills, essential for driving change and digitalization in a global, complex environment.
- Experience in two or more DPDHL Business Units (minimum 5 years), or equivalent external industry experience preferred.
- Strong project management experience, with knowledge of agile methodologies and tools.
- Excellent negotiation, presentation, stakeholder engagement, and virtual team management skills.
- Experience working with CRM software (e.g., Salesforce.com).
- Solid business acumen and understanding of key financial principles.
- Proven knowledge and experience in commercial principles and processes.
- Outstanding communication and interpersonal skills, with experience working in virtual teams.
- Strong problem-solving abilities, analytical thinking, and critical reasoning.
- Excellent command of English (spoken and written);