restaurant manager - italian semi-fine dining concept

• Oversee the day-to-day operations of the restaurant, ensuring seamless service and exceptional guest experiences.
• Lead, motivate, and mentor a diverse team of floor staff and bar staff, fostering a culture of excellence and teamwork.
• Develop and implement standard operating procedures (SOPs) to maintain high standards of service, cleanliness, and efficiency.
• Conduct regular staff training sessions to enhance product knowledge, service skills, and upselling techniques.
• Manage inventory levels, ordering, and stock control to minimize waste and maximize profitability.
• Work closely with the Executive Chef and kitchen team to ensure smooth communication and coordination between front and back of house.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the guest's satisfaction.
• Monitor financial performance, analyze sales trends, and implement strategies to achieve revenue targets and control costs.
• Maintain compliance with health and safety regulations, food hygiene standards, and licensing requirements.
• Cultivate strong relationships with suppliers, vendors, and local community stakeholders to support the restaurant's success.

• Proven experience in restaurant management, preferably in a semi fine-dining or upscale dining environment.
• Strong leadership abilities with the ability to inspire and motivate a large team.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and staff alike.
• Deep knowledge and appreciation of Italian cuisine, wines, and hospitality traditions.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in restaurant management software and Microsoft Office suite.
• A degree or diploma in Hospitality Management or related field is preferred.

Randstad