Manager, Digital Strategy & Governance

FWD Group

  • Singapore
  • Permanent
  • Full-time
  • 6 days ago
About FWD GroupFWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.For more information, please visitPURPOSESupporting key pillars of Group Digital Strategy & Governance (Digital Governance, Competitor Insights, Partnerships) and work with country stakeholdersKEY ACCOUNTABILITIES
  • Facilitate development and implementation of digitally enabled solutions to optimize sales and leads pipelines.
  • Support in digital strategy formulation, commercial due diligence for transactions, partnerships and new ventures.
  • Maintain a high degree of awareness and knowledge of technological and industry trends to ensure an outside-in perspective when defining our digital strategy.
  • Work with Group Digital and BUs to identify business uplift opportunities that have not yet been explored or defined by GO.
  • Measure all the leads coming into the 3 key digital channels managed by Group Digital (Omne, Cube, OneWeb), making sure the lead sources are improved.
  • Support the build of the leads solutioning, responsible for requirement gathering, delivery of digital leads solution.
  • Streamline processes to enhance operational efficiency, data accuracy, and control within existing and new digital solutions.
  • Monitor and analyse digital solution performance, providing actionable insights to drive continuous improvement.
  • Analyse and evaluate key industry developments, emerging trends, competitor insights and distil relevant implications.
  • Ensure compliance with data governance and security standards in digital initiatives.
  • Collaborate with cross-functional teams to explore and develop business cases for new commercial opportunities.
QUALIFICATIONS / EXPERIENCE
  • Graduated from a recognised university, with major in business, finance, computer related major with strong communication skills
  • Hands-on experience in Insurance and domain expert
  • Experience with SaaS implementation, including vendor selection, configuration and user training
KNOWLEDGE & SKILLS
  • Excellent communication skills, good English listening, speaking, reading, and writing skills. Knowledge of an Asian language is desirable
  • Excellent interpersonal skills to engage stakeholders and present complex ideas clearly
  • Proficient knowledge in using data visualisation tools such as Looker Studio, PowerBI,GA4, and Tableau is an advantage.
  • Strong understanding for digital metrics and trends in digital channels
  • Work experience in insurance industry is preferred, with solid life insurance domain knowledge.
  • Familiar with both domestic and international insurance markets, and knowledge of digital trends in the insurance and banking industry
  • Equipped with the ability to analyze and solve problems, communication skills, and project planning capabilities.

FWD Group