Business Area: Professional ServicesSeniority Level: Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.The Practice Director, Professional Services - ASEAN, is a senior member of our APAC Professional Services leadership team. You have a key role in delivering value to our customers and growing our Professional Services business. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally.As a Practice Director, you will:Lead, motivate, inspire and mentor your team to excelEngage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services businessDefine, scope and take an active role in supporting sales of strategic customer engagementsManage the delivery of projects, including scope, timelines and resource utilization, bringing them to a successful conclusion on timeDrive customer satisfaction and customer success in your regionBe responsible for the services revenue and bookings forecast and performance in your regionBuild effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategyAttract, hire and retain the top talent in the industryWe will be excited about you if you have :Experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS companyExperience in project management and consulting delivery managementExperience in leading the selling, scoping and delivery activities on large scale, technology driven projectsDirect line manager experience of a geographically dispersed team of highly talented technically focused employeesExcellent customer relationship management experience including managing escalations, and participating in executive steering meetingsStrong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategyStrong knowledge of software implementation and project/program management methodologiesSelf-starter mentality and collaborative problem solverStrong verbal, written and presentation communication skillsStrong negotiation and excellent analytical skillsAbility to travelWhat you can expect from us:Generous PTO PolicySupport work life balance withFlexible WFH PolicyMental & Physical Wellness programsPhone and Internet Reimbursement programAccess to Continued Career DevelopmentComprehensive Benefits and Competitive PackagesEmployee Resource GroupsEEO/VEVRAA#LI-RC1
