TikTok Shop - Regional Manager, Anti-Fraud Investigation and Operations

TikTok

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Anti-fraud Investigation & Operation Regional Lead, you will be part of the leadership group for Ecommerce's Governance team and lead a team that is responsible for building, scaling, and monitoring business processes that detect and prevent fraudulent activities in various scenarios.Responsibilities:
- Own and drive the antifraud operations team strategy and OKR.
- Lead, build and retain a team of high performing specialists in a fast paced environment.
- Direct day-to-day operations of the fraud detection and mitigation areas.
- Identify vulnerabilities in current systems, policies, and products and take actions to mitigate emerging frauds.
- Drive continuous improvement in our antifraud processes to improve efficiency and achieve early detection of fraud.
- Develop up-to-date subject matter expertise in fraud detection and prevention within your team.
- Engage with various business, product, technology, and security/risk stakeholders to solve risk problems at scale.
- Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams.
- About 10~20% of travel if needed.Qualifications:Minimum Qualifications
- At least 5+ years of related experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, eCommerce or Tech industry in general.
- At least 3 years of experience in a people management role.
- Detail-oriented, highly analytical, and strong project management skills.
- Ability to understand opposing points of view on highly complex issues.
- Strong ability to gather information from various online sources and community groups.Preferred Qualifications:
- Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
- Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels.

TikTok