Manager, Regional E-commerce Operations

Sephora

  • Singapore
  • Permanent
  • Full-time
  • 11 days ago
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).Manager, Regional E-commerce OperationsAs the Manager, E-commerce Operations, you will report to the Regional Director of Digital Onsite Experience and will lead Sephora’s APAC E-commerce platform operation team, ensuring exceptional platform efficiency and operation excellence to support elevated customer experience and business growth. This role is ideal for a growth-oriented and data-driven professional, who is passionate about E-commerce platform growth.You will shine here if you enjoy…E-commerce Platform Funnel Efficiency Ownership
  • Driving E-commerce platform end-to-end funnel efficiency with overall onsite assets strategy and uplift plan, working closely with Stakeholder and Market Teams
  • Identifying opportunities to improve platform funnel efficiency, proposing and driving the uplift action plan through agile way of working with other regional teams
  • Partnering with Product / Tech / Data Team to prioritize and implement tools and features that are essential to drive funnel efficiency
  • Working with the Analytics Team to establish a robust measurement framework; monitoring onsite data performance across markets, tracking KPIs, and implementing optimization actions as needed
  • Conducting onsite performance reviews with countries, sharing best practices and following up on action plans
  • Collaborating with Campaign, Merchandising, Marketing and Supply Chain teams to create & optimize compelling campaigns that delight and excite our customers
Team Leadership in Building Platform Operation Excellence
  • Leading and growing a high-performing E-commerce operation team, fostering a data-driven and excellence-oriented mindset
  • Building team capabilities in optimizing homepage / landing page assets, conversion funnels, and campaign execution to enhance user experience and engagement
  • Overseeing day-to-day platform back-end operation activities; leveraging tools and automation to streamline and improve operational processes; developing operation guidelines, process SOPs, checklists and playbooks to share with markets
  • Working closely with BPO vendor team on day-to-day operation activities, monitoring work deliverable quality and SLAs, establishing process governance and resolving escalations timely
  • Cultivating a data-driven approach within the platform operation team to innovate and continuously improve ways of working with key stakeholders
Tech Feature Requirements and Prioritization
  • Identifying and recommending product / tech requirements to drive onsite funnel and operation efficiency
  • Providing business insights to support requirements prioritization and influence the tech roadmap, ensuring alignment with strategic goals
  • Developing and implementing best practices for feature utilization with markets
  • Maximizing ROI on digital tools and technologies, including newly launched and existing tech features
  • Supporting POC, Pilot and A/B testing initiatives to measure feature performance and provide feedback for enhancement plans
We would love to hear from you if you are/have…
  • Proven 8-10 years of experience in E-commerce operation roles within a fast-paced, consumer-facing environment
  • Familiar with front-end E-commerce channel management and back-end E-commerce operations process
  • Excellent strategic thinking, business acumen and data analysis skills with a track record in delivering business growth
  • Experienced team leader (with a minimum of 3 years in a team leadership role) with good stakeholder management skills
  • Proactive, resilient and agile in driving digital transformation and innovation
Here, you will find:
  • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
  • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
  • Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora