Second Life Specialist I Full-Time / Part-Time
- Singapore
- Permanent
- Full-time
- Where decisions spark High-fives :
- Your career touchdowns :
- Live for sports ? Now do it for a living :
- Ensure high standards in processing store/online returns with welcome desk, duty managers, and e-commerce teams.
- Align operations with all departments, prioritizing safety and a pleasant work environment.
- Maintain high refurbishment standards and keep repair items at zero.
- Drive high stock rotation to allow continuous return intake.
- Own follow-up of delivery issues and weekly UHC coordination, including any additional costs.
- Ensure proper stock distribution and store offer availability with stock relay support.
- Maintain zero second life items pending treatment.
- Guarantee smooth stock flow from returns to inventory to sales.
- Maintain zero write-downs and lowest shrinkage, aligned with country targets.
- Ensure in-store stock accuracy and availability, optimizing stock lifecycle.
- Embody and manage top-tier customer relationships.
- Apply fundamentals of selling, layout, and returns in the field.
- Manage the loyalty program to optimize customer data.
- Build action plans based on customer feedback.
- Implement second life sections throughout the store to improve customer autonomy.
- Drive strong commercial momentum.
- Boost online stock to improve sell-through.
- Ensure on-time order delivery.
- Maximize omni-customer satisfaction.
Driven by environmental impact and long-term product lifecycle.🔧 Hard SkillsResponsibility 1 – Stock Flow & Circular Economy
- Second Life Market & Circular Economy
- Refurbishment
- Stock Flow Management
- IT Tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces
- Customer Relationship Management
- Store Security
- Store Local Offer
- Layout Management
- Online Management (Mirakl)
- Goal Setting
- Collaboration / Cooperation
- Organization
- Efficiency
- Adaptability
- Continuous Learning
- Prioritization
- Objectivity
- Feedback
- Emotional Intelligence
- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.
- Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
- Chart your course with internal career progression opportunities in both retail and our incredible support team.
- Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
- Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶
- We've got your well-being covered with comprehensive medical and insurance coverage.
- Flash that winning smile with dental benefits.
- Keep your health in check with a health screening allowance.
- For our female champions, enjoy maternity benefits designed just for you.
- And when life throws curveballs, lean on our counseling sessions for support.
- Kick off those shoes and join in the sports fun after work or during store meetings.
- Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!