The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. As the operational arm of Meta's work in Integrity, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and market and language insights, beyond what our standard systems or scaled solutions can provide. The Market Specialist will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Myanmar and Asia Pacific Region, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data-driven analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving impact-focused problems and, most importantly, helping to prevent them. This position is full time and is based in Singapore.Market Specialist, Global Response Operations, Myanmar ResponsibilitiesWork as part of the SEO Asia Pacific team, enforcing on paid and organic (non-paid/user) content during a crisis response within the Asia Pacific region while specifically representing the Myanmar MarketWork as part of an On-call Operational structure to enforce on critical content, particularly in response to Trusted Partner escalations, within SEO Regions with a higher focus on MyanmarDraw upon linguistic and expertise in Myanmar market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the regionUse a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Myanmar Market and the broader Asia Pacific RegionContribute to the development of scalable operational solutions aimed at improving user community support within the Myanmar market, while working collaboratively with other regionsInvestigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materialsSupport enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not requiredSupport enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk eventsAssess top-line operational metrics and partner with internal cross-functional teams to improve our processes and toolsLiaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targetsCollaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader regionBuild subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutionsThis role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such a child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbingMinimum QualificationsBachelors degree and/or masters or equivalent experience1+ years of professional experience within an operations environmentFluency in Burmese is required, as this role will involve working on issues in the local language as well as dealing with stakeholders in the marketExperience communicating with a variety of audiences and stakeholders from MyanmarDemonstrated strategic thinker with analytical and problem-solving skillsKeen interest in supporting the Facebook and Instagram communityDemonstrated communication and team collaboration experienceSelf-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environmentPreferred QualificationsExperience with vendor managementTechnical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reportingExperience with training, quality assurance or metrics analysisAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. 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