Credit Control Executive
- Singapore
- Permanent
- Full-time
- Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
- Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
- Prepare reminder letters or appointment letters (if necessary)
- Prepare and perform/ reconcile/ allocate premium payment updates
- Prepare monthly/quarterly updates and analysis on outstanding cases
- Monitor all accounts for possible bad debt write off
- Prepare and collate the monthly / quarterly management statistics and analysis for business reporting.
- Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
- Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
- Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
- Perform statement reconciliation in a timely manner
- Achieve productivity, efficiency and quality in recovery work done
- Performs update of standard operations procedures
- Collaborate with Business Owners and IT on systems enhancements/ projects
- Initiate process improvement initiative, supports and participates in system enhancements and testing
- Provide assistance to the Superior/ team lead and support the operational business as required.
- Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
- Good Analytic skill
- Good knowledge in Ms Excel (eg vlookup, pivot etc)
- Preferably knowledge in PowerBI, Power Query, coding skillset
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, enjoy collaborating with others and a team player