Account Coordinator

Singapore
Permanent
Full-time

2 months ago

About HireRight:HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview:The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product/service delivery prior to customer impact. Responsibilities:

Ensure a prompt and accurate response to client-specific issues, including:
Monitor all inbound CS inquiries (domestic and international, where applicable)
Monitor every issue submitted to Product/Development and ensure committed resolution timelines are delivered
Monitor invoice-related changes or issues
Monitor of domestic and International searches and expedite background screening report delays
Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines
Ensure additional information/documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information
Serve as a liaison between HireRight and customer on problems or issues that arise
Monitor product performance via capturing data on reported issues
Report data trends proactively to AM and Operations personnel
Develop/maintain long-term business partnerships with clients
Travel may be required (5%) to attend periodic business reviews, as needed
Other duties, as assigned

Qualifications:Experience required:

3-5 years Client / Customer Service
3 Years in Background Screening (Preferably)
Understands Fair Credit Reporting Act (FCRA)
Project Planning preferred
Account Specialist skills plus:
Delegation and the ability to influence others
Generate Reports via Excel, via Business Objects if considered a plus
Professional Presence; Ability to work with people in multiple roles in a firm
Intermediate skills with Microsoft PowerPoint preferred
Experience with Microsoft Project a plus

Knowledge & Skill

Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical fields
Attention to detail and problem-solving capabilities

What do we offer:*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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