Deskside/Desktop Support Engineer
Ennovatez
- Singapore
- Permanent
- Full-time
- Provide level 2 End User Computing support and well verse in Windows OS
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment
- Basic troubleshooting skills for IOS and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Able to support off hours or require to perform ad hoc duties as and when needed
- Familiar with Service Desk ticketing systems and process.
- VIP support
- Able to support off hours or require to perform ad hoc duties as and when needed
- Diploma/Bachelor’s degree in computer science / information technology or relevant field.
- Proven work experience as a desktop support engineer or support technician.
- At least 3-5 years of IT deskside support experiences.
- A good team player.
- Excellent interpersonal skills.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.
- Good verbal and written communication skills and ability to interact with other teams.
- Working location: East, Singapore