Senior Solution Advisor

WalkMe

  • Singapore
  • Permanent
  • Full-time
  • 15 days ago
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features-guidance, engagement, insights, and automation-employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.As a Solution Advisor at WalkMe, you will act as the conduit between Sales and Delivery to translate customers' business vision and strategy into solutions and guide the technology evaluation part of the sales process. You will work with our most strategic clients, develop strong technical relationships with stakeholders, and express the value of WalkMe's products and solutions in meeting their needs. You will drive technical relationships throughout the evaluation and support sales opportunities. This role reports to the Director of Solution Advisory.What You'll Own
  • Support the Account Executive during customer evaluations: answer technical questions, troubleshoot development/configuration issues, and manage escalations to Support and Engineering.
  • Plan and execute discovery strategies; ask leading questions to uncover business problems tied to revenue, cost, and risk.
  • Create and deliver innovative solution demonstrations (on-site and remote); collaborate on and present custom demos to support the sales cycle.
  • Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical Proofs of Concept (POCs) on-site and off-site.
  • Whiteboard business concepts and technical architectures; communicate WalkMe's value in both business and technical terms.
  • Deliver executive-level value pitches and lead deep-dive technical discussions with IT and development teams.
  • Provide clear technical specifications, requirements, and solution documentation to support proposed approaches.
  • Collaborate closely with customers and internal teams to understand technology needs and architect solutions; act as a valued resource early and often in the decision process.
  • Aggregate feedback from customer meetings and relay insights to Product Management and Engineering to influence roadmap and enhancements.
  • Speak at field events to technical and non-technical audiences; contribute blogs and demo-inspired webinars to promote product knowledge.
  • Work in a team, share knowledge and best practices, and operate independently when required.
  • Travel may be required.
What You Need to Succeed
  • Minimum of 8 years of experience in SaaS working with enterprise customers in roles such as technical pre-sales, Solution Advisor, Sales Engineer, or post-sale functional/technical consultant (or equivalent).
  • Strong practical experience and achievements with enterprise software products or services; Service Management and/or integration experience strongly preferred.
  • Proven ability to assess requirements, identify business problems, and design/demonstrate solutions that drive outcomes.
  • Demonstrated ability to deliver compelling presentations and confidently engage in public speaking to diverse audiences, including clients, stakeholders, and internal teams.
  • Ability to examine, interpret, and articulate complex technical information to audiences of varying technical depth.
  • Experience building and presenting demo environments for audiences from engineers to C-level executives.
  • Experience with SAP products and CRM systems such as Salesforce (SFDC) preferred.
  • Both direct and digital sales activity experience is a plus.
  • Excellent verbal and written communication skills, with the ability to convey technical and non-technical ideas across mediums.
  • Ability to self-learn new technologies quickly and comfortably discuss new tools and trends.
  • Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude.
  • Adaptable to change in a fast-moving environment; strong team-player mindset and positive attitude.
  • Bachelor's degree in an IT, business, or sales-related field, or equivalent experience.
  • Deep understanding of enterprise technologies and business context.
Preferred Technical Knowledge * Web Technologies
  • HTML, CSS, jQuery
  • Mobile Technologies
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July-because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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