Consulting Manager, Advisors & Consulting Services, Business Experimentation (Enterprise GenAI Solutions)
- Singapore
- Permanent
- Full-time
Mastercard’s Services team helps clients across industries make smarter decisions through data-driven insights, innovative products, and executional excellence. Our Advisors & Consulting Services (ACS) team combines traditional consulting with Mastercard’s rich data and proprietary platforms like Test & Learn®.
This role uniquely blends Business Experimentation consulting with a strong innovation lens. We are seeking a versatile Consulting Manager who can lead client engagements focused on experimentation, while also bringing hands-on or team-led experience in implementing enterprise Generative AI (GenAI) solutions. The ideal candidate should be comfortable working across business and technical teams, with the ability to vet implementation quality and guide data product strategy.Client Impact
- Lead client engagements across a range of industries and business problem statements
- Develop strategies and programs for regional and global clients by leveraging data science tools, including Test & Learn®
- Own key relationships with mid-level to senior client stakeholders, and independently assess client agenda, internal culture, and change readiness
- Provide analytical and technical subject matter expertise to drive client success, particularly in the adoption and effective use of experimentation platforms and AI-powered insights
- Translate client goals into experiment design, business recommendations, and scalable deployment plans
- Assess feasibility and value of GenAI and ML solutions for enterprise clients
- Lead or advise on technical delivery of AI-enabled products and experimentation workflows
- Evaluate work from engineering and data science teams for quality and alignment with business objectives
- Identify where AI capabilities can enhance experimentation and guide use-case scoping and deployment planning
- Lead teams to generate creative insights and actionable recommendations, and deliver compelling client presentations
- Provide day-to-day leadership on analytical project delivery and create a collaborative, inclusive team environment
- Guide professional growth of junior consultants through coaching, on-the-job training, and feedback
- Collaborate across internal stakeholders to co-create relevant, scalable solutions and grow Mastercard’s consulting knowledge base
Required:
- Undergraduate degree with a strong analytical or technical foundation
- Experience managing client relationships and leading cross-functional teams across multiple projects
- Past experience implementing enterprise-grade GenAI or AI/ML solutions, either hands-on or by leading technical teams
- Demonstrated ability to apply data-driven insights to solve complex business problems
- Strong problem-solving, storytelling, and communication skills
- Fluency in business KPIs and organizational dynamics
- Ability to manage multiple engagements in a fast-paced, dynamic environment
- Ability to review and guide technical implementations for quality and business fit
- Familiarity with SQL, data modeling, and/or data visualization tools (e.g., Tableau, Power BI)
- Experience with model fine-tuning, prompt engineering, and retrieval-augmented generation (RAG)
- Familiarity with cloud platforms (AWS, Azure, GCP) and scalable infrastructure for AI workloads
- Strong grasp of data engineering, including data pipelines, preprocessing, and synthetic data generation
- Exposure to AI/ML deployment practices (e.g., LLMs, retrieval-augmented generation, model evaluation)
- Experience in product co-creation or innovation consulting
- MBA or master’s degree with relevant specialization (not required)