Senior Business Analyst

• Engage with system owners, business users, and stakeholders to understand business objectives and user needs.
• Document detailed user requirements including data workflows, mockup UI designs, use cases, and database schema designs.
• Translate business needs into functional and technical specifications.

• Collaborate with product managers and developers throughout the Software Development Life Cycle (SDLC).
• Support sprint planning, backlog grooming, and roadmap discussions.
• Identify and propose suitable IT and AI solutions, considering risk, cost, and feasibility.

• Collaborate with internal teams to identify opportunities for automation and intelligent systems.
• Define business use cases for AI applications such as predictive analytics, chatbots, and process automation.
• Support the implementation and evaluation of AI models and tools to improve decision-making and operational efficiency.

• Prepare test plans and user guides aligned with business requirements.
• Coordinate and assist in System Integration Testing (SIT), User Acceptance Testing (UAT), and implementation activities.
• Conduct system demos and provide training and testing support.

• Assist in network configuration tasks including IP setup, firewall rules, and connectivity troubleshooting.
• Support hardware setup including workstations, servers, routers, and peripheral devices.
• Coordinate with infrastructure teams to ensure systems are properly configured and maintained.
• Provide Level 1 technical support to clients and users.

• Analyze existing workflows and identify areas for optimization and digital transformation.
• Recommend and implement process improvements using technology and data insights.
• Monitor performance metrics and KPIs to assess the impact of implemented changes.

• Participate in activities related to ISO/IEC 27001 implementation and audits, including risk assessments, control documentation, and policy reviews.
• Support initiatives and documentation for CREST certification, ensuring alignment with cybersecurity standards and best practices.
• Collaborate with internal teams to maintain compliance with data protection, security, and governance frameworks.

• Track project progression and provide regular updates to the project manager.
• Facilitate clear communication between business and technical teams.
• Maintain documentation and ensure alignment with IT governance and compliance standards.

• Diploma or Degree in Information Technology, Business Administration, or related field.
• Strong analytical, documentation, and communication skills.
• Ability to work independently and manage multiple projects concurrently.
• Eagerness to learn and continuously improve.

• Experience with programming languages and technologies such as:

• PHP, C#, .NET
• MySQL, PostgreSQL, MSSQL
• JavaScript, HTML, CSS
• Familiarity with Agile and Waterfall methodologies.
• Exposure to AI technologies, data analytics, or automation tools.
• Basic understanding of networking concepts and hardware setup.
• Experience with tools like JIRA, Confluence, and Microsoft Office Suite.
• Knowledge of ISO/IEC 27001 and CREST certification frameworks.

• A collaborative and innovative work environment.
• Opportunities to work on cutting-edge AI, infrastructure, and compliance projects.
• Professional development and career growth.
• Competitive compensation and benefits package.

PhillipCapital