Sr. Technical Consultant - ServiceNow

• Join one of the select ServiceNow partners in SEA at its inception and play a pivotal role in shaping its future
• Exciting opportunity to work closely with Enterprise IT, ServiceNow, and Management Consulting industry veterans, who have built and scaled businesses across APAC

• Drive the implementation and delivery of ITSM technology enablement services using ServiceNow ITSM, IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM).
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Lead ITSM, ITOM, and CSDM enabled process workshops.
• Design, develop, and implement Service Catalog workflows, ITIL processes, ITSM, ITOM, CMDB, CSM, etc. modules within the ServiceNow platform and integrate with external systems based on customer requirements.
• Implement considering ServiceNow best practices and standards.
• Design and develop extensions to ServiceNow data model in support of requirements towards ITSM, CMDB, CSM, and other modules.the ServiceNow data model to support requirements for,
• Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality. Work with users to review test results to ensure they meet expectations.
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
• Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
• Create templates for unique agency requirements, reports, dashboards, flows, and email notifications.
• Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.

• You possess a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• You have at least 5 years of experience as a ServiceNow Platform Administrator
• You possess solid hands-on knowledge of ServiceNow platform configuration, customization, and administration.
• You are familiar with the ITIL framework and have experience in ITSM module administration.
• Knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, and CSM is advantageous.
• ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Implementation Specialist (CIS) certification(s) in the mentioned modules is preferred.
• You have solid experience with agile methodology, creating process designs, and technical designs, defining user stories, working with onshore/offshore development teams, leading user acceptance testing (UAT), and providing the necessary end-user training to deliver the proposed solution.
• You can work collaboratively in a team environment and communicate effectively with stakeholders.
• You have experience with engaging and managing a variety of stakeholders with an ability to consult, provide recommendations, and develop solutions using ITSM solutions.
• You possess strong analytical, interpersonal, communication, writing, and presentation skills.
• You keep yourself updated with ServiceNow releases and industry knowledge to recommend enhancements to clients.

InternSG