Warehouse Manager

• Ensure that all staff deliver customer service delivery and operational warehouse process that meet/exceed customer expectations in line with Customer First!
• Have a solid understanding of the warehouse process, its key customer accounts and perform regular service reviews within the internal teams.
• Ensure that all new warehouse business wins are successfully implemented.
• Always ensuring adherence with quality and safety standards. Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
• Understand individual customer needs and requirements.
• Communicate quickly and professionally to customers any changes that affect their business e.g. delays, changes to flights, emergency measures etc.

• Assist in daily Inventory Receipt & Dispatch when it is needed
• Respond to Customer requests within a timely fashion.
• Ensure monthly Stock checks are performed and accurate
• Drive an operational process excellence mindset across the warehouse Team where process optimization, continual improvement and productivity are vital.
• Responsibility for new processes and changes to existing process designs in line with group methodology.
• Reduce the cost to serve whilst increasing scale/capacity.

• Accountable for minimizing risks in processes, delivering robust workflows and complaint within warehouse team
• Review job profitability with Line Manager and take appropriate corrective action as required.

• Monitor staff (attendance, time keeping, sickness & statutory breaks) and take action and report to the Station Manager as necessary.
• Proactively monitor the team against the B&H Worldwide standards and take appropriate action including training, retraining, counselling, and possibly disciplinary action. Ensure this is carried out in a swift, fair consistent manner.
• Lead and inspire the employees acting as a role model, mentor, and coach.
• Set clear objectives, directly linked to the business strategy, and guide the team to achieve defined targets and performance standards.
• Ensure the team is designed optimally, ensuring sufficient organisational depth, span of control with succession/talent planning

• Complete annual appraisals in line with B&H standards with the Line Manager.
• Ensure an active PDP is in place.
• Ensure all mandatory training is completed within the required time frames and refresher courses are completed are completed prior to expiry date.
• Highlight any areas or needs for training with line manager.

• Ensure the review and appraisal, with the support of the Station Manager, of the team members to meet their full potential and support the growth of the business.
• Attend all team members annual appraisals in line with B&H standards.
• Ensure all team members have an active PDP.

• Meet all Statutory Requirements for the Aviation industry.
• Adhere to B&H Quality Management System Processes, report any non-conformance that is identified
• Ensure warehouse processes are completed in compliance with AU regulations and procedures including:
• Security & Health and safety.
• B&H Worldwide company LRQA AS9120B requirements (swift and accurate completion of shipments working within the parameters of the SG operating procedures and local Customs Law)

• Effectively communicate on performance to Station Manager, identifying areas of success and potential improvement.
• Gathers and analyses warehouse transactional data.

• Customer focussed
• Excellent attention to detail
• Sound knowledge of warehouse processes
• Excellent customer service skills.
• Team worker, Ambitious
• Dynamic thinker, Passionate, Enthusiastic

• Business Leader
• Strong presentation skills
• Advanced Sales and Negotiation Skills
• Wide industry relevant network
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Strong communication skills, both written and verbal
• Advanced problem-solving skills
• Able to operate at both strategic as well as at a tactical/day to day level
• Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H’s objectives

• Proven experience in Warehouse leadership roles within logistics/air freight industry
• Sound IT & E-mail Communication skills
• Experience of leading change management including cultural change
• Proven negotiation experience at a senior commercial level
• Diploma in Supply Chain or equivalent
• Dangerous Goods Compliant an advantage

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Leadership Role

B&H Worldwide