Assistant Manager, Sales Support (Governmental Accounts - APAC)
- Singapore
- Permanent
- Full-time
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.We are looking for a detail-oriented and proactive Assistant Manager, Sales Support (Governmental Accounts – APAC) to join our Customer Account Management team at Rolls-Royce Power Systems, based in Tukang, Singapore. This role will focus on supporting the sales and customer engagement activities for our governmental customers across the Asia-Pacific region, providing critical coordination in the preparation of proposals, tender documentation, contract administration, and internal stakeholder alignment.You will play a pivotal role in ensuring that all commercial and operational support processes run smoothly, in compliance with both customer expectations and internal governance. The position requires strong organizational skills, a customer-first mindset, and familiarity with managing documentation and tender requirements for government-related projects.Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.Key Accountabilities
- Support the Sales and Customer Account Management team in all sales operations and back-office tasks for governmental and defense-related projects in Asia-Pacific.
- Coordinate the preparation and submission of quotations, proposals, and supporting documentation to governmental clients in accordance with applicable regulations and internal guidelines.
- Provide tender support by consolidating internal inputs from Engineering, Legal, Finance, Export Control, and Operations teams.
- Track tender timelines, submission deadlines, and customer follow-ups to ensure full compliance and responsiveness.
- Maintain accurate and up-to-date records of sales offers, contracts, and customer interactions in internal systems such as SAP and the Customer Relationship Management platform.
- Assist in the end-to-end sales process from enquiry to order closure, including document formatting, approvals, internal submission routing, and archiving.
- Support customer engagement through timely delivery of documents, updates, and clarifications, including coordination of response letters, templates, and supporting evidence.
- Serve as the primary point of contact for internal departments on sales documentation and operational execution matters.
- Ensure documentation and contract terms are consistent with business objectives, risk policies, and customer expectations.
- Support the preparation of internal reports, sales forecasts, and management presentations.
- Identify opportunities to improve internal tools, processes, and workflows related to governmental sales support.
- A degree or diploma in Business Administration, Engineering, or a related discipline.
- At least 5 years of relevant experience in sales operations, customer account management, or contract administration.
- Prior experience supporting sales to government or defense clients, including experience with tender processes, will be highly advantageous.
- Strong communication skills and ability to work with cross-functional teams in a matrix and multicultural environment.
- Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience using SAP and CRM systems preferred.
- Strong attention to detail, organizational skills, and the ability to manage multiple deliverables under time pressure.
- A customer service mindset with an understanding of sales cycles and post-contract processes.
- Knowledge of export control, compliance, and commercial documentation requirements for international business is a plus.