Business Analyst
- Singapore
- Permanent
- Full-time
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Extract, transform, and analyse data from multiple sources to provide actionable insights that support operational and strategic decision-making.
- Design, build, and maintain interactive dashboards, scorecards, and visualisations to track business performance against key KPIs and SLAs.
- Partner with cross-functional teams (e.g., Operations, WFM, QA, L&D, and Sales Enablement) to understand requirements and translate them into effective data solutions.
- Conduct deep-dive analysis on performance trends, identifying gaps, opportunities, and root causes, and provide clear recommendations to drive business improvements.
- Support forecasting, capacity planning, and performance modelling to enable proactive business planning.
- Automate recurring reporting processes to improve efficiency, accuracy, and timeliness of data delivery.
- Ensure data integrity, security, and compliance in all reporting and analytics processes.
- Provide ad-hoc analysis and insights to support new initiatives, business reviews, and senior leadership discussions.
- Drive innovation in reporting methodologies and proactively identify opportunities to enhance data storytelling and stakeholder engagement.
- Collaborate closely with management to contribute to the continuous improvement of operational excellence.
- Diploma or Bachelor's Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
- Proven experience in extracting, transforming, and loading data from source systems into analytical tools and reports.
- Hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions to drive analytical initiatives for internal and/or external stakeholders.
- Strong ability to analyse diverse data sets to support business needs and present insights through clear and concise visualisations.
- Inquisitive mindset with the proactivity to challenge existing norms constructively.
- Excellent communication and presentation skills, with the ability to work effectively in a team environment.
- Detail-oriented, independent, and able to perform under pressure to meet deadlines.
- Proficiency in advanced Excel and Google Sheets for data analytics is required.
- Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
- Adaptability to engage with various stakeholders, business models, and projects.