Technical Project Manager

Singapore
Permanent
Full-time

1 month ago

We are looking for a Technical Project Manager to join our team. In this role you will coordinate and lead implementation projects for Clarivate customers. You will also define, scope and manage multiple projects of varying size/complexity and will work with senior project and other management to ensure technical and/or business objectives are achieved. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishments

Bachelor’s degree, or equivalent work experience
5 + years of experience as a Project Manager, Business Analyst, Implementation Consultant, or other equivalent experience
Effectively applies Project Management methodology, PS procedures, processes, etc.
End to end project delivery of software projects and services
Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards
Excellent analytical and troubleshooting skills
Demonstrated ability to manage several complex tasks concurrently and meet deadlines
Excellent oral and written communication skills, including ability to deliver training
Ability to learn new information quickly and keep up with rapidly changing products and processes

It would be great if you are . . .

Experience working in a library, academic or other relevant industry
Demonstrated ability to manage several complex tasks concurrently and meet deadlines
Ability to motivate a project team and customers without direct reporting responsibility/authority
Ability to learn new information quickly and keep up with rapidly changing products and processes
Master’s degree in library/information science or a related technical field.
PMP or other standard project management certification.
Working knowledge of library workflows and standards, and/or document management
Professional experience with cloud-based or Software as a Service (SaaS) products
PMP / PRINCE2 certified

What will you be doing in this role?

Implementing software products and services across APAC
Participate and contributes to process improvement, global initiative, and work standardization across APAC
Act as overall primary point of contact for the customer project team
Creates and executes project work plans and revises as appropriate to meet changing requirements
Manages day-to-day operational aspects of project and scope
Manages project risk through mitigation planning
Facilitates team and customer meetings
Holds regular status meetings with project team
Keeps executive team and stakeholders informed of project progress
Effectively applies Project Management methodology, PS procedures, processes, etc.
Perform software product configuration, based on customer’s requirements
Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
Interpret and understand customer requirements and workflows and translate into software solutions
Provide product training to customers, via Web-based or on-site training
Review and contribute to training materials, implementation tools and documents used internally and by customers
Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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