Senior Officer, Chargeback, Card Operations Processing Centre
UOB
- Singapore
- Permanent
- Full-time
- Analyzing of various chargeback scenarios
- Processing of chargeback request
- Provide operations support on administrative task and projects eg data entry and documentation handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers' and business units' feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
- A recognized diploma/degree
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
- Team player, self-motivated and resourceful