Customer Success Associate (Luxury Retail)

Singapore
Permanent
Full-time

1 month ago
Apply easily

We are growing! We are currently looking to hire a Customer Success Associate for our office in Singapore where you will be based.Who we are:Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.What you will be doing:You will join a dynamic and fast-paced environment and work closely with our team based in Singapore. In this position, you are responsible for coordination and management of several projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.Your duties will also involve:

Providing day-to-day support to Customer Success Manager (CSM) to ensure smooth-running projects from start to finish.
Assisting CSM with proposal creation, quotations, contracts, invoices.
Supporting our clients with information / data they need during the project.
Handling and keeping the CSM platform up to date.
Participating in client kickoff calls, presentations, and meetings.
Working closely with our Operations team to ensure a smooth fieldwork.
Coordinating with various internal teams.

RequirementsWhat you will bring along:This role requires an interest in the retail/luxury industry and customer experience. It also requires strong organization and good project management skills. You should also have the below:

Degree in Administration, Business, Management, or related field
At least 1-2 years of proven Project Management experience and/or Client Servicing, Retail and B2B
Experience in a startup environment preferred

Keen interest in Customer Experience

Proficient in Microsoft office tools (Word, Excel, Powerpoint, Outlook, Teams)

Fluent in English

Excellent communication skills as you will have direct contact with the clients

Excellent organizing skills to coordinate project activities and ability to multitask

Being detail-oriented and organized in managing workflow and requests

Being resourceful, proactive, having an open mind and flexibility towards problem-solving

Ability to work with details and time-sensitive issues

Ability to work in a global environment

Ability to work as part of a team

Time management

Result oriented

Client-service oriented

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: m

CXG