TikTok LIVE - Global Content Quality Assurance Specialist - Korean Speaking

TikTok

  • Singapore
  • Permanent
  • Full-time
  • 2 months ago
The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves.Our LIVE Traffic & Ecosystem team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Assurance Specialist, covering the Malaysia community market to help create a better space for content creators and users. You will review TikTok Live's content and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. The successful applicant will come with a track record of communicating effectively and working with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives.Detailed responsibilities include:
1. Responsible for monitoring international LIVE content quality to ensure first-class moderated content & Quality assurance.
2. Thorough data analysis, summarise and feedback problems & handle necessary escalation and form a quality inspection report.
3. Work closely with other departments to respond immediately to suitable operation needs.
4. Participate in developing quality inspection standards and continuously optimise the process and system platform.Qualifications:Minimum Qualifications:
1. Bachelor's degree, along with two years of relevant experience in content moderation / trust & safety / content quality assurance.
2. Proficiency in both English and Korean is essential, as you will be required to review external Korean language content.
3. Proficiency with office software such as Excel, Word, etc.Preferred Qualifications:
1. Proven experience in data processing and other data analysis capabilities

TikTok