Lead, Quality Assurance Specialist

• We are looking for a Quality assurance specialist to lead the digital capabilities deliveries from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform).
• Having keen eye for detail and a good understanding of UX and customer journeys is a big plus.
• Project management skills are also desirable as the selected candidate will be managing multiple streams of digital product deliveries.
• The candidate will ensure that our digital experiences across digital touch points work as intended
• Develop and execute test plans to ensure that all objectives are met.
• Identification of current test script deficiencies and candidates for additional scripted coverage.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Review, analyze digital journeys and support in User Acceptance Testing
• Ensure that user expectations are met during the testing process.
• Collaborate with various POs to review/develop the right product features
• Communicate with internal business and tech stakeholders
• Gain in-depth understanding of business processes to articulate use-cases/user-stories for identified features/ capabilities for the identified platforms.
• Provide support in efforts to increase adoption rates, through user engagement and acquiring feedback
• Good understanding of Agile principles and familiarity in different development & testing methodologies
• Maintain regular connect and engagement with key stakeholders periodically to refine platform
• Document all testing according to required standards.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Internal/External Stakeholders: Frontline, Products and Operations

• Embed Here for good and Group's brand and values in Client Experience

• Able to take on other projects such as improving client journey, processes and perform analysis of clients' insights where applicable.

• 4 plus years experience in Project Management in banking or digital domain
• Deep understanding of UX principles and their application in digital products
• Expertise in mobile app technologies and an understanding of their business applications
• Highly meticulous in identifying and addressing quality issues
• Excellent analytical and problem-solving skills to tackle complex challenges
• Ability to perform well in a fast-paced, ever-changing environment and handle evolving project requirements
• Proficient in using various testing tools and frameworks for manual and automated testing
• Strong knowledge of automation testing tools and best practices, including experience with scripting and automation frameworks
• Contract Duration - 12 months

• Project Management
• UX Knowledge
• Communication and Presentation Skills
• Understanding of Mobile App business and tech
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered