Social Media Community & Engagement Lead

Singapore
Permanent
Full-time

6 days ago

About our group:The Corporate Marketing organization, at Seagate, delivers and governs the company's strategic direction and provides guidance on all branding strategies. Corporate Marketing is responsible for defining marketing priorities and drives end-to-end activation, ensuring that they align with the overall business strategies and key go-to-market initiatives.Why Join Us?Be a key player in a high-impact, highly visible global functionWork alongside top marketing talent and visionary leadersBring your ideas to life in a culture that values innovation, clarity, and purposeHelp shape the voice and future of a leading data storage companyAbout the role - you will:Seagate is looking for an experienced community facilitator to support Seagate's global social media program. As the Social Media Community & Engagement Manager, you will help foster meaningful relationships with the brand's global audience by managing engagement, monitoring sentiment, and responding to inquiries across social platforms.Key Responsibilities

Monitor and respond to comments, messages, and mentions in real time
Engage daily with the community by responding to comments, DMs, tags, and shares across all active platforms and forums

Lead reputation management efforts, capturing customer questions and feedback on public forums and routing them to the appropriate internal teams

Support crisis response and reputation management. Escalate issues and manage community sentiment

Partner with customer support and PR teams for issue resolution

Track engagement metrics and provide insights to improve interaction

Develop and implement engagement campaigns and activations

Identify and engage with brand advocates and influencers

Maintain Seagate's global community guidelines and moderation policies

Assist with social media post scheduling within Sprinklr

About you:You are a highly organized, culturally attuned social engagement manager who thrives on building community and driving real-time engagement across social platforms. You excel at connecting brands with audiences, shaping how they show up in culture, responding to trends, and fostering meaningful relationships with creators, customers, and partners. You bring strategic focus to daily engagement, manage proactive and reactive social interactions, and collaborate cross-functionally to amplify brand voice during key moments. You are likely a good fit if you:

Are extroverted, high energy and enjoy connecting with new people
Are community or customer obsessed
Have great intuition about people and good judgment
Are enthusiastic about technology products, the potential of AI and/or data usage. trends
Have a proactive attitude with an ability to manage multiple tasks and creatively solve problems quickly

Your experience includes:

Hands-on with moderation and escalation workflows
Application and utilization of social listening and engagement tools (Sprinklr, Hootsuite, Sprout, etc.)
Execution of exceptional written communication and interpersonal skills
Ability to manage multiple platforms and time zones
Empathy, diplomacy, and a passion for building community
Bachelor's Degree and 3+ years of relevant experience in community management or customer engagement

Location:Shugart, SingaporeLocation: Shugart, Singapore
Travel: NoneAbout UsWith more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.Join us and get inspired to make a difference in the datasphere!Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records.Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com.All Seagate jobs will remain open for a minimum of seven days.For information on how Seagate collects and uses your personal information during the application process, please review the .

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