An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.What will I be doing?An Assistant Outlet Manager with Conrad Singapore Marina Bay, assist in managing the outlet by directing and coordinating all activities, providing assistance to the team and ensuring a consistent delivery of excellent Guest and Member experience. To successfully fill this role, you should manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton Worldwide brand standards:Oversee and support the day-to-day operations of the outlet in the absence of the Outlet ManagerEffectively control the flow of customers and the interaction between the front and back-of-house throughout serviceEnsure Team Members maximize all sales opportunitiesEnsure Team Members consistently maintain brand standards and high levels of customer serviceCommunicates effectively with guests, subordinates, immediate superior and other section headsManage guest queries/complaints in a timely and efficient mannerIdentify and solve problems in the outlet in a professional mannerAccurately manage all transactions during serviceManage Team Member schedules, stock, and wastage levelsEnsure all operational equipment is use to its appropriate function and well maintainedAssist other departments wherever necessary and maintain good working relationshipsComply with hotel security, fire regulations and all health and safety legislationTo perform any other duties as assigned by immediate superiorWhat are we looking for?An Assistant Outlet Manager serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that followPrevious experience in organizing food & beverage service in Chinese RestaurantAbility to demonstrate delegation skillsPossess strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leaderFlexibility to respond quickly and positively to a range of work situationsA passion for developing others to be part of a winning teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Passion for delivering exceptional levels of guest serviceExperience in supervising a large teamBilingual in both English and Mandarin, ability to speak and understand dialectsWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
