About The Swim Starter:The Swim Starter's journey began in 1981, inspired by Coach Ben Tham's commitment to water safety after a personal tragedy. Over the years, we’ve developed a proven curriculum focused on equipping young swimmers with essential water survival skills. As a company deeply rooted in a mission to prevent unnecessary tragedies, we are dedicated to teaching children critical water safety and swimming skills in a supportive, professional, and nurturing environment.Job DescriptionThe Call Centre Executive plays a pivotal role in driving sales, engaging with customers, and ensuring a seamless experience for potential and existing customers. You will be responsible for both pre-sales and post-sales engagement, creating a welcoming environment for prospective clients while building long-term relationships that foster customer retention.Key Responsibilities:To Engage with prospective and existing customers via phone to:· Convert leads into enrolled students· Encourage current students to renew for additional terms· Resolves objections and reinforce program value· Deliver a personalized and human-first experience that builds long-term trust and commitmentPre-Sales:· Coordinate and arrange free trial swimming classes for potential customers.· Engage with inquiries (via text, calls, and walk-ins) to provide information about classes and the benefits of swimming with The Swim Starter.· Proactively follow up with leads to encourage attendance at trial classes.Post-Sales:· Follow up with customers after trial classes via text and calls, addressing queries and building rapport.· Effectively convert trial attendees into paying customers by emphasizing the value of our swimming programs.· Maintain accurate records of customer interactions and track conversions to ensure targets are met.· Communicating with existing customers to garner feedback and understand their pain points, to encourage them to renew their subscriptions.Requirements:· Language Skills: Bilingual in English and Mandarin (to communicate effectively with a diverse client base).· Customer-Centric Approach: Strong interpersonal and communication skills, with a natural ability to engage and build trust with customers.· Persuasive and Influential: Confident in converting leads into paying customers through effective communication and relationship-building.· Organized and Detail-Oriented: Ability to manage schedules, follow up on leads systematically, and maintain accurate customer records.· Self-Motivated and Results-Driven: Proactive attitude with a focus on achieving enrolment and conversion targets.· Team Player: Collaborative mindset, willing to work closely with other team members to ensure the smooth operation of trials and customer engagement.· Empathy and Patience: Understand the needs of parents and children, addressing their concerns with care and professionalism.· Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.· Tech-Savvy: Basic proficiency in CRM tools and Microsoft Office Suite (Word, Excel) or a willingness to learn.· Reliability: Punctual and dependable, with a commitment to upholding the company’s values and mission.Working Hours and Environment:· Working Days: Friday-Tuesday (Wednesdays and Thursdays off).· Working Hours: 11:00 AM - 8:00 PM.Why Join Us?· Salary: commission-based, paid per successful enrolment· Contribute to a meaningful mission that prioritizes water safety and children’s education.· Be part of a dynamic and growing team in an organization with over four decades of history.· Opportunity for career growth and hybrid work flexibility after probationJob Type: Part-timeSchedule: Weekend availabilityExperience: Customer service: 2 years (Required)Language: Fluent English and Mandarin (Required)Work Location: In personJob Type: Part-timePay: $800.00 - $1,500.00 per monthSchedule:Available on Saturday and Sunday.Experience:Call Centre Experience/ Customer Service: 1 yearWork Location: In personApplication InstructionsPlease apply for this position by submitting your text CV using InternSG or send to our email at . Kindly note that only shortlisted candidates will be notified.