Process Optimisation Analyst
- Singapore
- Permanent
- Full-time
- Overall company oversight of mapping processes
- Governance of mapping and process reviews
- Change Management
- Process Improvements & Enhancements
- Project Management
- The results required for success
- Process Optimisation
- Leadership
- Data Driven
- Collaboration
- Project Management
- Customer Centric
- Who it reports to and/or the degree of autonomy
- Reporting to Head of Operations
- Develop and document detailed process maps and workflows.
- Analyze existing processes to identify inefficiencies and areas for improvement.
- Design new processes or modify existing ones to enhance performance and meet business objectives.
- Governance and Structure:
- Establish and maintain a governance framework for process mapping to ensure consistency and standardization.
- Develop guidelines and best practices for process documentation and mapping.
- Ensure that all process maps adhere to organizational standards and regulatory requirements.
- Collaboration and Communication:
- Work closely with stakeholders across different departments to gather requirements and understand business needs.
- Facilitate workshops and meetings to discuss process improvements and gather feedback.
- Communicate process changes and updates effectively to all relevant parties.
- Implementation and Monitoring:
- Lead the implementation of new processes and ensure they are integrated smoothly into the organization.
- Develop metrics and KPIs to monitor the effectiveness of processes.
- Continuously review and refine processes to ensure they remain efficient and effective.
- Documentation and Compliance:
- Maintain comprehensive documentation of all processes and changes.
- Ensure that processes comply with industry standards and regulatory requirements.
- Technology Integration:
- Identify and recommend technology solutions that can enhance process efficiency.
- Collaborate with IT teams to integrate new technologies into existing processes.
- Proven experience in operations management, preferably in both Consumer and Commercial sectors of Insurance.
- Bachelor's degree.
- Proven experience in process design and improvement, preferably in a similar role and sector.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in process mapping tools and software (e.g., Visio, Nintec, Adonis).
- Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
- Strong organizational skills and attention to detail.
- Experience with project management.
- Familiarity with business process management (BPM) software.
- Ability to work independently and as part of a team.