IT Application Support Engineer / IT Administrator

Bulten

  • Singapore
  • Permanent
  • Full-time
  • 2 months ago
At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.For more information, pls refer to www.bulten.com & www.eximfr.com.sgVacancy detailsJob titleIT Application Support Engineer / IT AdministratorDescription and tasksThe IT Application Support Engineer to ensure effective operation, support, and continual improvement of business-critical applications (such as ERP, CRM, HRIS, and other internal platforms) and to provide essential user support on applications that may include basic infrastructure-related IT issues. The role is vital in maintaining business continuity by resolving user issues, collaborating on system enhancements, and contributing to cross-functional IT operations. The position also acts as a cross-trained backup for infrastructure-related support, helping ensure seamless operations, especially during peak loads.Responsibilities:
  • Develop, maintain, and continuously improve IT documentation, including support procedures, configuration records, system guides, and knowledge base articles
  • Deliver 1st and 2nd line support for applications (e.g., ERP, HRIS, CRM)
  • Manage application-related incidents and service requests using the IT ticketing system
  • Investigate and resolve recurring application issues; escalate to vendors if required
  • Configure and maintain application settings, user roles, and permissions
  • Perform system testing and validation during patches, upgrades, and changes
  • Conduct training for end-users on business applications and IT tools
  • Monitor application performance and assist in troubleshooting performance-related issues
  • Collaborate with the IT System Engineer on infrastructure-related dependencies
  • Participating in IT and business projects involving application support and implementation
  • Support minor infrastructure tasks (e.g., network troubleshooting, account setup) when needed
  • Ensure compliance with IT policies, data security, and internal standards
  • Perform other IT-related tasks as assigned by the IT Manager
Candidate ProfilePre-requisites:Technical Knowledge: * Basic knowledge of SQL for data lookup or troubleshooting
  • Familiarity with SSRS (SQL Server Reporting Services) reporting tools for generating or troubleshooting business reports
  • Exposure to application development concepts, including understanding of system logic, UI/UX basics, and collaborating with software vendors or internal developers is an advantage
  • Familiarity with Active Directory, user account setup, and Windows-based systems is an advantage
  • General understanding of network/infrastructure basics (for backup support of infra engineer) is an advantage
Process & Documentation: * Experience in maintaining support documentation, SOPs, and troubleshooting guidesOther Requirements: * Good verbal and written communication skills to interact with end-users and vendors
  • Able to work independently, prioritize tasks, and manage multiple support issues
Our OfferWe are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to www.bulten.com & www.eximfr.com.sg

Bulten