Assistant Manager - Wakuda

• Manage all day-to-day operations within guidelines and to the highest standards
• Preserve and deliver excellent levels of internal and external customer service
• Ensure timely ordering and replenishments of F&B products & beverages

• Push teams to constantly review guest feedback and to make proactive, guest-centric improvements to operations
• Build and adhere to Sequence of Service Checklists, Look Book standards as well as guidelines around grooming and etiquette

• Work with the venue's Executive Chef to plan a year-long calendar of promotional activities / special menus

• Plan and execute training plans for rank-and-file team members (e.g. tea training)
• Organize team-building activities to enhance cohesion and bonding amongst team members

• Contribute to driving a best-in-class beverage programme including wines, spirits, Chinese baijiu & teas
• Push teams to exceed Net Promoter Score targets and propose improvement plans to mitigate service shortfalls

• Drive initiatives to enhance personalization/recognition opportunities for guests

• Monitor and address guest feedback proactively, while maintaining guest profiles on a regular basis

• Deliver on CAPEX plans for the venue
• Perform weekly inspections to follow up on critical repairs and addition & alteration works, in collaboration with Facilities, to ensure outlet is well-maintained
• Propose & develop fresh new ideas that leverages technology to improve productivity

• Lead the team by training and appraising talented team members
• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programme
• Plan and deploy team members during pre-shift briefing
• Exercise administrative control and coordination of operations including staffing, training, scheduling, ordering, inventory control, meal and beverage pricing and maintenance
• Proactively communicate with the front-of-house team and back-of-house team regarding menu changes, availabilities, specials & guest preferences

• Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Participate in company-wide Sustainability/CSR initiatives

• Minimum 3 years' experience in a renowned restaurant group, integrated resort or luxury hotel chain. Familiarity with Japanese cuisine and/or experience in high-volume settings preferred, but not mandatory
• Possesses a comprehensive set of F&B service and operations skills and a focus on VIP customer service
• Enjoys problem-solving and can think outside-the-box in difficult situations
• Has a team-oriented approach to management with a mindset of open communications
• Capable of building and managing relationships with multiple departments as well as key customers
• Competent in F&B operations and administration
• Have a well-groomed, professional appearance

Marina Bay Sands