Manager, Airport Operations Planning, Departure Experience
Changi Airport Group
- Singapore
- Permanent
- Full-time
- Manage and coordinate all departure-related operations, including check-in, security screening, transfer and boarding management.
- Collaborate with cross-divisional teams and multiple agencies to ensure timely and seamless execution of departure processes.
- Conduct in-depth and insightful analysis to drive and shape desired operational and policy outcomes.
- Team Leadership
- Deputy team lead role to provide operational and strategic guidance to team mates, motivate the team to achieve high levels of performance and customer satisfaction.
- Foster a positive and collaborative work environment.
- Passenger Experience Management
- Identify opportunities for improving the overall departure experience for passengers.
- Implement strategies to minimise wait times, enhance communication, and positively surprise our passengers.
- Analyse passenger and ground feedback and implement continuous improvements based on insights gained.
- Collaboration
- Key airline account management for terminal operations, playing a crucial role in supporting airlines' growth in Changi.
- Closely collaborate with airline, ground handling services, security, airport IT partners and airport authorities to continuously improve and enhance Changi's departure processes.
- Technology Integration
- Stay abreast of technological advancements in airport operations. Trial, assess and implement relevant technologies to improve touchpoints' efficiency and passenger experience.
- Oversee the integration and operationalisation of departure-related systems and technologies.
- Good degree in any discipline. Master's degree is a plus
- Minimum of 5 years of work experience, candidates with relevant experience managing operations will have an advantage
- Proven leadership experience, with the ability to manage and inspire a diverse team
- Good problem-solving and analytical abilities
- Proactive, positive, and resilient attitude to tackling challenges
- Strong written and oral presentation and storytelling skills