
Senior IT Analyst (.Net)
- Singapore
- Contract
- Full-time
- The Candidate will be responsible to ensure all the assigned applications systems remain in good working order.
- The Candidate is expected to take on support of new application systems when they become operational.
- The Candidate will respond to production emergencies in a timely manner based on Service Levels . This includes bringing up the server (in a crash) or system processes, fixing problems or finding workarounds.
- The Candidate is expected to diligently perform routine checks and to escalate to the Manager should any anomaly be detected. The Candidate should show the initiative to alert and troubleshoot together with other system engineers, database administrator (DBA) and outsourced vendors.
- The Candidate is expected to follow through every issue / problem to closure, and complete the necessary documentation
- The Candidate will assist users and answer queries regarding the supported operational systems.
- The Candidate is expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.
- The Candidate may be expected to be on standby support on weekends / public holidays. In the event of scheduled downtime or during a crash, the Candidate is required to be in office during off-office-hours to support the systems
- Besides application support, the Candidate is also expected to make some code changes/ enhancements that arise from service requests.