Conduct daily stock checks of products and report findings to Inventory Planner, Senior Security Specialist and Retail Manager.
Coordinate and follow-up with Retail Operations to resolve inventory issues that require physical checking of stocks.
Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post) Maintain and update records that will be used as references for checking and validation of items
b. Master Data
Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
Liaise with Retail Operations in printing of new price tags for items with correct price tags
E-Commerce Admin
Process online orders including printing of packing list, delivery Order and receipt
Distribute orders to packers
Liaison between CAG and frontline staff from goods order and goods delivery
Track order fulfilment status
Administrative duties such as filing of E-commerce documents
Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
Coordinating with relevant stakeholders to ensure e-commerce platform stock availability
Customer Care
Handle online customers’ enquiries, feedbacks and reservations
Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team
General
Any other duties which may be assigned by the immediate supervisor/manager from time to time.
Requirements
Diploma or Degree in relevant business related discipline
Proven track records in relevant role and responsibilities
At least 3 years’ experience in similar role
Strong experience with ecommerce and the ability to drive sales with creative marketing ideas and strategies
Strong written and oral English communication skills
Excellent customer-service orientation
Ability to partner with multi-departments and external stakeholders
Problem-solving skills and meticulous attention to detail
Good organisational skill
Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
Benefits
We offer attractive salary packages that commensurate with relevant work experience
Annual Leave from 14 days to 18 days
Medical Outpatient insurance coverage
Group Hospitalization and Surgery insurance coverage
Group Dental insurance coverage
Performance bonuses subject to company's and individual's performances
